Assign tickets

Ticket assignment shows who owns the next step. It is one of the most important properties for keeping follow-up work moving.

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Overview

Assign a ticket as soon as someone is responsible for the next action. Leave a ticket unassigned only when it still needs triage. Go to Tickets > Unassigned to triage tickets without an owner.

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Assign tickets

Assignments can be changed from the ticket detail page, ticket tables, kanban cards, menus, or the command menu.

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Assign to yourself

Assign a ticket to yourself when you are taking ownership.

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Assign to a teammate

Assign a ticket to a teammate when they are responsible for the next step.

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Reassign a ticket

Reassign when ownership changes. Add a comment if the handoff needs context.

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Remove an assignee

Remove the assignee when the ticket should return to triage.

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Work from assignment views

Ticket views help you focus on ownership.

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My tickets

Use My tickets as your personal queue.

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Unassigned tickets

Use Unassigned tickets to triage work that needs an owner.

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All tickets

Use All tickets when reviewing team-wide work or searching for a specific ticket.