Preferences

Preferences control personal settings for your account. They affect your own experience without changing the workspace for everyone else.

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Overview

Use preferences after joining a workspace or when the interface does not match how you prefer to work. Preferences are different from workspace settings. Workspace settings affect the team. Preferences affect you. Go to Settings > Preferences.

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Appearance

Use appearance settings to make Sayless comfortable for daily work.

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Theme

Choose the theme that works best for your environment. This changes the visual appearance of the app for your account.

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Display behavior

Preferences can affect how dense or comfortable the interface feels, depending on the settings available in your workspace.

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Working behavior

Personal preferences are useful when you spend most of the day in the inbox, tickets, or record views.

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Navigation

Use keyboard shortcuts and the command menu for faster movement through the app. Press ? to see available shortcuts.

Preference changes only affect your own account. If a teammate sees a different layout or behavior, ask them to check their own preferences.

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Editor behavior

Editor behavior applies where you write replies, descriptions, comments, notes, reports, and broadcasts.

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When to use workspace settings instead

Use admin workspace settings when you need to change shared behavior.

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Shared configuration

Labels, statuses, members, billing, login methods, and integrations are workspace-level settings. Changes there can affect everyone.