Overview
Use assignment when a conversation needs a specific teammate to reply, investigate, or coordinate follow-up. A conversation without an assignee appears in the Unassigned view, which is useful for triage. Assignments are not the same as subscriptions. The assignee owns the next step. Subscribers or shared participants may still see the conversation because they are involved in the thread. Go to Inbox > Unassigned to triage conversations without an owner.Assign conversations
Assign conversations from the conversation detail page, list menus, table menus, or command menu when the conversation is active.Assign to yourself
Assign a conversation to yourself when you are taking responsibility for the next response or action. This is useful during triage: open an unassigned conversation, review the thread, assign it to yourself, then reply or create a ticket.Assign to another teammate
Assign a conversation to another teammate when they are better placed to handle the thread. When reassigning, leave enough context in the thread or linked ticket so the new owner understands what changed.Unassign a conversation
Remove the assignee when the conversation should return to team triage or no longer has a clear owner. Unassigned does not mean closed. It means no teammate currently owns the next step.Work from assignment views
Inbox views make ownership easier to manage.Assigned to me
Use Assigned to me as your personal queue for conversations you own.Unassigned
Use Unassigned to triage conversations that still need an owner.Shared
Use Shared for conversations you are subscribed to or participating in, even if you are not the assignee. Shared is useful when you need awareness without taking ownership.Assignment history
Assignment changes appear as activity in the conversation thread.Activity entries
Activity entries show when a conversation was assigned, reassigned, or unassigned.Team handoff
When handing off a conversation, add enough context in the thread or a linked ticket so the next owner can continue without starting over.Assignment methods
You can change assignment from more than one place.Details panel
Open a conversation and use the details panel to change the assignee.List and table menus
From inbox list or table views, use the row menu or context menu to change assignment without opening the conversation.Command menu
With a conversation active, open the command menu with⌘ then K or Ctrl then K and search for assignment actions.
Assignment is an ownership signal. If several teammates need awareness, use shared participation or comments instead of repeatedly reassigning the conversation.