Create a broadcast

Broadcasts are used for outbound messages. Create one when your team needs to send an announcement or update through a configured channel.

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Overview

Broadcasts depend on workspace channel setup. In the current app, broadcast creation checks for a workspace Slack connection before allowing a Slack broadcast workflow. If Slack is not connected, non-admins see a setup blocker and admins can navigate to Slack settings. This prevents creating a broadcast that cannot be delivered. Go to Broadcasts.

Slack broadcasts are available on the Enterprise plan. Slack channel setup itself starts on the Business plan, but broadcast creation uses the Enterprise-gated broadcast capability.

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Create a broadcast

Start from the Broadcasts page.

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Start a new broadcast

Choose New broadcast from the broadcast list. If the required workspace integration is missing, Sayless will direct an admin to the relevant settings page. New broadcast actions are available from the Broadcasts page and from the command menu when you are in a broadcast context.

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Choose a sender profile

Broadcast profiles define who or what the message is sent from. Admins can manage broadcast profiles from Slack settings. If no usable profile exists, configure one before drafting operational broadcasts.

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Select a destination

Choose where the broadcast should be sent. Available destinations depend on connected channels and workspace setup. For Slack, destinations come from connected workspace channels.

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Compose the message

Use the broadcast editor to write the message.

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Editor

The editor supports rich text formatting, links, lists, mentions, images, and attachments where available.

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Preview

Review the message before sending. Broadcasts are easier to fix before delivery than after they are sent.

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Validation

Sayless checks required fields before a broadcast can be sent. Common blockers include missing workspace Slack connection, missing sender profile, missing destination, or incomplete message content.

Broadcasts are outbound messages. Use inbox replies when responding inside an existing customer conversation.

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Send the broadcast

Only send when the destination and content are correct.

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Send immediately

Use send immediately when the message should go out now.

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Save as draft

Keep the broadcast as a draft when it needs review or more editing.

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Fix setup issues

If broadcast creation is blocked, check the workspace integration and broadcast profile settings.

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Delivery expectations

Broadcasts are not inbox replies.

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Broadcasts are outbound

Use broadcasts for announcements and updates. Use conversation replies when responding inside an existing customer thread.

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Sent broadcasts are limited

After a broadcast is sent, editing and cancellation actions may no longer be available. Duplicate the broadcast when you need a new version.