Overview
Use Email when customers write to a support, success, sales, or team address. Admins configure email from workspace settings. Go to Settings > Email.Email is available on the Free plan and all paid plans.
| Email area | Use it for |
|---|---|
| Domain Authentication | Verify sending or receiving for a domain. |
| Email Forwarding | Route incoming email into Sayless. |
| Domain detail | Review one domain’s records and status. |
Domain authentication
Domain authentication helps Sayless verify that your workspace can send or receive email for a domain.Add a domain
Add the domain you want to authenticate from Email settings.Verify DNS records
Sayless shows DNS records that need to be added with your DNS provider.Validation status
Review the domain status to see whether authentication is complete.Delete a domain
Delete a domain when it should no longer be used by the workspace.Email forwarding
Forwarding sends incoming email into Sayless.Forwarding address
Use the forwarding address shown in settings with your email provider.Test forwarding
Send a test when you want to confirm forwarding is working.Incoming conversations
Once forwarding is active, incoming messages appear in the inbox as conversations.Troubleshooting
Most email setup issues happen outside Sayless, usually in DNS or the email provider.DNS issues
If authentication does not validate, confirm the DNS records match exactly and have had time to propagate.DNS changes can take time to propagate. If records are correct but validation still fails, wait and retry validation before changing the records again.