Skip to main content
If your customers or partners work with you in Microsoft Teams channels, the Teams integration brings those channels into the Sayless inbox. Each Teams post and its replies become one conversation your team can assign, track, and answer. Replies go back to the thread in Teams. Available on the Enterprise plan. Setup needs a Microsoft Teams admin and a short step with Sayless support, because the Sayless Teams app is installed per organization.

​
How it works

  • The workspace connection links Sayless to your Microsoft 365 tenant through an admin account.
  • The Sayless Teams app is added to each Team channel you want in Sayless. It reads new posts and replies, and posts your replies.
  • Each Teams thread is one conversation. A new post starts a conversation; replies to it land in the same one.
  • Personal connections let each agent reply as themselves.

​
What syncs

When someone new writes, Sayless creates a contact from their Teams account; a work email links them to that company. Link each channel to its company so its conversations show on the company’s page.

​
Set up Microsoft Teams

You need to be a Sayless workspace admin and have a Microsoft Teams admin account. Teams also needs to be turned on for your workspace; if you don’t see Microsoft Teams in settings, contact support@joinsayless.com.
  1. Open Settings > Microsoft Teams and click Connect. Sign in with your Microsoft Teams admin account and approve the permissions.
  2. Click Email support for the Teams app. Sayless support sends you the Sayless Teams app for your organization.
  3. In Teams, install the app, then add it to each Team channel you want to sync.
  4. Back in Sayless, open Settings > Microsoft Teams > Channels and link each channel to its company.
Posts made after the app joins a channel appear in the inbox.

​
Reply as yourself (each agent, optional)

Open Settings > Apps and add Microsoft Teams with your own account. Your replies then come from you. Your account must be in the same Microsoft tenant as the admin connection; otherwise Sayless keeps sending as the app.

​
Troubleshooting

​
Disconnect

Disconnecting Microsoft Teams stops it for the whole workspace: new posts stop coming in and replies can’t be sent. Conversations already in Sayless stay.