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The customer portal is a site for that workspace’s customers. Open Settings → Customer Portal. Turn Enable portal on before customers can sign in. Other settings stay saved while it is off. From the portal settings you can:
  • Preview the portal as a read-only admin for a company.
  • Choose which ticket fields customers see, and the customer-facing labels for ticket statuses.
  • Set branding, header links, and footer links.
  • Define portal roles for customer users.
  • Attach a custom domain.
Tickets reach the portal when their visibility allows it. A trigger can set portal visibility or send a ticket form. Submitting a form creates a ticket. The portal is included from Growth upward. Core workspaces do not have it.