# Sayless

> Step-by-step guides for every product—platform setup, analytics, and integrations in one place.

## Docs

- [Notifications](https://docs.joinsayless.com/account/notifications.md): Review your Sayless notifications, see how alerts connect back to conversations and tickets, and adjust which activity surfaces in your inbox.
- [Preferences](https://docs.joinsayless.com/account/preferences.md): Personalize Sayless with theme, language, keyboard shortcuts, and other account preferences so the workspace matches the way you work.
- [Profile](https://docs.joinsayless.com/account/profile.md): Update your name, avatar, contact details, and other profile information so teammates can recognize you across the Sayless workspace.
- [Security and access](https://docs.joinsayless.com/account/security-and-access.md): Manage how you sign in, configure two-factor authentication, review workspace access, and disconnect linked accounts from your Sayless profile.
- [API and webhooks](https://docs.joinsayless.com/admin/api-and-webhooks.md): Manage Sayless API keys, OAuth apps, webhook endpoints, and delivery logs so external services and automations can integrate with your workspace.
- [Billing and plans](https://docs.joinsayless.com/admin/billing-and-plans.md): Manage your Sayless subscription, seats, payment method, invoices, plan changes, and access to plan-gated features from billing settings.
- [Login methods](https://docs.joinsayless.com/admin/login-methods.md): Configure how teammates sign in to Sayless, verify your domain, and restrict access by SSO, email domain, or supported login providers.
- [Members](https://docs.joinsayless.com/admin/members.md): Invite teammates to Sayless, assign roles, remove members, and keep workspace access aligned with your team structure and permissions.
- [Workspaces](https://docs.joinsayless.com/admin/workspaces.md): Configure Sayless workspace settings, manage organization-level details, switch between workspaces, and handle workspace lifecycle actions.
- [Health check](https://docs.joinsayless.com/api-reference/health-check.md): Check if the API is running.
- [Create a broadcast](https://docs.joinsayless.com/broadcasts/create-broadcast.md): Draft a new broadcast in Sayless, pick recipients, choose a Slack or email destination, and schedule or send the outbound message.
- [Edit a broadcast](https://docs.joinsayless.com/broadcasts/edit-broadcast.md): Edit draft or scheduled broadcasts in Sayless, update content and recipients, and manage delivery for outbound messages already in progress.
- [Broadcast properties](https://docs.joinsayless.com/broadcasts/properties.md): Understand the fields that describe a Sayless broadcast — status, destination, audience, schedule, and metrics — and how to use them in views.
- [Companies](https://docs.joinsayless.com/companies/companies.md): Use Sayless companies to keep account-level context connected to conversations, tickets, contacts, files, notes, pricing, and product metrics.
- [Files and notes](https://docs.joinsayless.com/companies/files-and-notes.md): Attach files and notes to a company record, organize them in folders, and keep contracts, onboarding documents, and account context together.
- [Pricing records](https://docs.joinsayless.com/companies/pricing.md): Track pricing details for a company, attach signed contracts, and review pricing history from the company Pricing tab in your Sayless workspace.
- [Company properties](https://docs.joinsayless.com/companies/properties.md): Understand the fields that describe a Sayless company so you can search, filter, route conversations, and report on accounts across the workspace.
- [Contacts](https://docs.joinsayless.com/contacts.md): Use Sayless contacts to track the people behind customer accounts and link them to companies, conversations, and tickets in one place.
- [Contact properties](https://docs.joinsayless.com/contacts/properties.md): Understand the fields and relationships that describe a Sayless contact, including name, email, company, owner, and custom contact properties.
- [Editor](https://docs.joinsayless.com/getting-started/editor.md): Learn how the Sayless editor handles writing, formatting, attachments, mentions, links, and drafts across replies, notes, and broadcasts.
- [Key concepts](https://docs.joinsayless.com/getting-started/key-concepts.md): Learn the core Sayless concepts — inbox, tickets, companies, contacts, broadcasts, metrics, and reports — so you can set up customer workflows faster.
- [Quickstart](https://docs.joinsayless.com/getting-started/quickstart.md): Create a Sayless workspace, invite teammates, connect a channel, and run your first customer workflow from inbox to ticket in a few minutes.
- [Assign conversations](https://docs.joinsayless.com/inbox/assign-conversation.md): Assign Sayless conversations to teammates, change assignees from the inbox, and use views to keep conversation ownership clear across your team.
- [Conversation properties](https://docs.joinsayless.com/inbox/properties.md): Use conversation properties — status, assignee, company, labels, and custom fields — to organize, route, and manage inbox work in Sayless.
- [Reply to a conversation](https://docs.joinsayless.com/inbox/reply-conversation.md): Open a Sayless inbox conversation, draft a reply, add attachments and internal context, and send a response back to the customer channel.
- [Email integration](https://docs.joinsayless.com/integrations/email.md): Route email from a shared support, success, or sales address into the Sayless inbox using domain authentication and email forwarding.
- [Jira integration](https://docs.joinsayless.com/integrations/jira.md): Connect Jira to Sayless to create or link Jira issues from tickets, sync status updates, and keep customer follow-up aligned with engineering work.
- [Linear integration](https://docs.joinsayless.com/integrations/linear.md): Connect Linear to Sayless to create issues from tickets, link customer conversations to engineering work, and sync status updates back to your inbox.
- [Microsoft Teams integration](https://docs.joinsayless.com/integrations/microsoft-teams.md): Connect Microsoft Teams channels to Sayless so customer and partner conversations in Teams stay synced with company records and the inbox.
- [Slack integration](https://docs.joinsayless.com/integrations/slack.md): Connect Slack channels to Sayless conversations, map channels to companies, and configure Slack broadcasts and sender profiles on eligible plans.
- [Telegram integration](https://docs.joinsayless.com/integrations/telegram.md): Connect Telegram groups to Sayless with a workspace bot, map groups to companies, and keep customer and partner messaging in your shared inbox.
- [WhatsApp integration](https://docs.joinsayless.com/integrations/whatsapp.md): Enable WhatsApp for your workspace, connect groups with invite links, and map them to companies so customer chats reach the Sayless inbox.
- [Metrics](https://docs.joinsayless.com/metrics.md): Create and manage Sayless metrics that turn event data from integrations into searchable details, comparisons, and dashboard-ready charts.
- [Metric charts](https://docs.joinsayless.com/metrics/metric-charts.md): Build charts from Sayless metric data, compare account activity across companies, and configure visualizations for reports and dashboards.
- [Metric events](https://docs.joinsayless.com/metrics/metric-events.md): Review, search, filter, and manage the raw events that feed Sayless metrics, and inspect individual events for debugging and account context.
- [Metric properties](https://docs.joinsayless.com/metrics/properties.md): Understand the fields that define a Sayless metric — name, source, event mapping, aggregation, and integration behavior — for charts and reports.
- [Reports](https://docs.joinsayless.com/reports.md): Create Sayless reports that group related dashboard tiles into shared workspaces for tracking customer activity, metrics, and team performance.
- [Dashboards](https://docs.joinsayless.com/reports/dashboards.md): Configure individual Sayless dashboard tiles inside reports, choose data sources, customize visualizations, and arrange tiles for your team.
- [Broadcasts sidebar](https://docs.joinsayless.com/sidebar/broadcasts.md): Use the Broadcasts sidebar in Sayless to create new broadcasts, review scheduled and sent messages, and manage outbound communication.
- [Conversations sidebar](https://docs.joinsayless.com/sidebar/conversations.md): Use the Conversations section of the Sayless sidebar to switch between the inbox and tickets, browse views, and reach customer threads quickly.
- [Records sidebar](https://docs.joinsayless.com/sidebar/records.md): Use the Records section of the Sayless sidebar to access companies, contacts, and metrics, and jump between account-level data quickly.
- [Reports sidebar](https://docs.joinsayless.com/sidebar/reports.md): Use the Reports section of the Sayless sidebar to open reports and dashboards and review workspace activity, metrics, and team performance.
- [Assign tickets](https://docs.joinsayless.com/ticket/assign-ticket.md): Assign Sayless tickets to teammates, change assignees from the ticket page, and use views to keep ownership of follow-up work visible to the team.
- [Comments](https://docs.joinsayless.com/ticket/comments.md): Use ticket comments and activity history in Sayless to collaborate on follow-up work, share internal context, and track changes across the team.
- [Create a ticket](https://docs.joinsayless.com/ticket/create-ticket.md): Create a Sayless ticket from the tickets page or directly from an inbox conversation to capture structured follow-up work for the team.
- [Edit a ticket](https://docs.joinsayless.com/ticket/edit-ticket.md): Update ticket content in Sayless, save changes, change status, and manage the ticket lifecycle from open through resolved or closed.
- [Ticket properties](https://docs.joinsayless.com/ticket/properties.md): Use Sayless ticket properties — assignee, status, priority, company, labels, and custom fields — to track, filter, and connect follow-up work.

## OpenAPI Specs

- [openapi](https://docs.joinsayless.com/openapi.json)

## Optional

- [Changelog](https://staging.joinsayless.com/changelog)