Overview
The sidebar groups Inbox and Tickets together because they are usually part of the same workflow. A message arrives in the inbox, your team replies or triages it, and a ticket is created when the work needs tracking.Inbox
Use the inbox for message threads from connected channels.Views
The inbox includes focused views such as All conversations, Assigned to me, Shared, Unassigned, and Snoozed.The sidebar item opens the inbox route. The inbox itself redirects to the All view when no specific view is selected.
Common work
From the inbox you can reply, assign, label, update status, link a company, snooze, mark spam, and create tickets.Shortcut
UseG then I to go to the inbox.
Tickets
Use tickets for follow-up work that needs ownership, status, comments, due dates, or links to Linear and Jira.Views
Ticket views include All tickets, My tickets, and Unassigned tickets.Common work
From tickets you can create new tickets, update properties, comment, link conversations, and manage external issue links.Shortcut
UseG then T to go to tickets.