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Tickets are work items on a conversation or standalone follow-ups.

Auth

Bearer personal API key (sl_api_… with full_access for writes) or OAuth token (sl_oat_… with write).

List

Body: workspaceId (required) + cursor pagination. No additional list filters in v1.

Create

Send an Idempotency-Key header on retries.
Response (API/OAuth): { "success": true, "data": { "_id": "…", … }, "lastSyncId": … }.

Info / update / delete

  • POST /api/v1/tickets/info — { workspaceId, _id }
  • POST /api/v1/tickets/update — { workspaceId, _id, …fields }
  • POST /api/v1/tickets/delete — returns { success, entityId, … }

SDK

Related: API overview · SDK examples