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POST
Set sla ticket

Authorizations

Authorization
string
header
required

Personal API key (sl_api_…) or OAuth access token (sl_oat_…)

Body

application/json
ticketId
string<uuid>
required
workspaceId
string<uuid>
required
metric
enum<string>
required

Clock to set. firstResponse is the first reply, nextResponse is the following reply, and resolution is time to resolve.

Available options:
firstResponse,
nextResponse,
resolution
durationSeconds
integer | null

Target length in seconds. Send null to remove the resolution SLA. Maximum is one year.

Required range: 1 <= x <= 31536000

Response

Public mutation payload

success
enum<boolean>
required
Available options:
true
data
object
required