> ## Documentation Index
> Fetch the complete documentation index at: https://docs.joinsayless.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Records sidebar

> Use the Records section of the Sayless sidebar to access companies, contacts, and metrics, and jump between account-level data quickly.

Records keep customer and product context organized outside individual messages.

## Overview

The Records section contains **Companies**, **Contacts**, and **Metrics**. Use these pages when you need context that lasts longer than a single conversation or ticket.

| Record type | Link                                                               | Shortcut     | Use it for                        |
| ----------- | ------------------------------------------------------------------ | ------------ | --------------------------------- |
| Companies   | [Companies](https://joinsayless.com/\{workspace}/companies)        | `G` then `C` | Account-level context.            |
| Contacts    | [Contacts](https://joinsayless.com/\{workspace}/contacts)          | `G` then `K` | People and communication history. |
| Metrics     | [Metrics](https://joinsayless.com/\{workspace}/metrics)            | `G` then `M` | Event data and charts.            |
| Metric data | [Metric data](https://joinsayless.com/\{workspace}/metrics/events) | `G` then `E` | Raw event inspection.             |

## Companies

Companies represent accounts or organizations.

### Company list

Use the company list to search, filter, sort, create, edit, and delete companies.

### Company details

A company can include overview details, conversations, tickets, contacts, peers, metrics, files, notes, and pricing.

### Shortcut

Use `G` then `C` to go to companies.

## Contacts

Contacts represent people connected to conversations and companies.

### Contact list

Use the contact list to search, filter, sort, create, edit, and delete contacts.

### Contact details

A contact page shows overview information plus related conversations and tickets.

### Shortcut

Use `G` then `K` to go to contacts.

## Metrics

Metrics represent event data and charts.

### Metric list

Use the metrics list to create and manage metrics.

### Metric data and charts

Metric events show incoming data. Metric charts help visualize that data over time or by company.

### Shortcut

Use `G` then `M` to go to metrics, or `G` then `E` to open metric data.