> ## Documentation Index
> Fetch the complete documentation index at: https://docs.joinsayless.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Telegram integration

> Connect Telegram groups to Sayless with a workspace bot, map groups to companies, and keep customer and partner messaging in your shared inbox.

Telegram brings group-based communication into Sayless through a workspace bot and group mappings.

## Overview

Use Telegram when customer or partner communication happens in Telegram groups. Admins manage Telegram from workspace settings.

Telegram availability depends on your workspace plan.

> Telegram is available on the Business plan and Enterprise plan.

Telegram setup has two parts: the shared workspace bot and a personal Telegram connection for group sync.

Go to [Settings > Telegram](https://joinsayless.com/settings/telegram).

| Telegram area    | Link                                                                                             | Use it for                                 |
| ---------------- | ------------------------------------------------------------------------------------------------ | ------------------------------------------ |
| Workspace bot    | [Settings > Telegram](https://joinsayless.com/settings/telegram)                                 | Connect, reconnect, or disconnect the bot. |
| Connected groups | [Settings > Telegram > Groups](https://joinsayless.com/settings/telegram/groups)                 | Sync groups and assign companies.          |
| Internal users   | [Settings > Telegram > Internal users](https://joinsayless.com/settings/telegram/internal-users) | Prevent teammates from becoming contacts.  |

> Telegram groups require the workspace bot. Group sync may also require a personal Telegram connection.

## Connect Telegram

Telegram setup uses a workspace bot and, when needed, a personal Telegram connection.

### Workspace bot

Connect the shared Telegram bot for the workspace. If the bot is already connected, admins can reconnect or disconnect it.

The bot username appears in settings after connection.

### Personal Telegram account

Connect a personal Telegram account when Sayless needs to sync available groups for the workspace.

The groups page is blocked until the workspace bot is connected. If a personal account is missing, Sayless prompts you to connect one before syncing groups.

### Workspace availability

If Telegram is unavailable, review the workspace plan and upgrade to Business or Enterprise.

## Manage Telegram groups

Groups are connected and mapped from Telegram settings.

### Connected groups

Review saved Telegram groups from the groups page.

Connected group count appears on the Telegram settings page.

### Auto-join bot

The workspace bot can be used to join or manage connected Telegram groups.

### Assign companies

Link groups to companies so conversation context is attached to the account.

Company mapping keeps Telegram conversations visible in company records.

## Internal users

Internal users are teammates in Telegram groups who should not be treated as customer contacts.

### Configure internal users

Add internal users from Telegram settings.

Internal user setup is admin-only when the workspace bot is connected.

### Contact creation

Use internal users to keep teammate messages from becoming customer contact records.