> ## Documentation Index
> Fetch the complete documentation index at: https://docs.joinsayless.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Jira integration

> Connect Jira to Sayless to create or link Jira issues from tickets, sync status updates, and keep customer follow-up aligned with engineering work.

Jira integration connects Sayless tickets to issue work managed in Jira.

## Overview

Use Jira when customer follow-up needs engineering, product, or operations work tracked in Jira.

Jira actions appear in ticket workflows when the integration is available and the ticket is active.

Start from [Settings > Apps](https://joinsayless.com/\{workspace}/settings/apps), then use Jira from a ticket detail page.

> Jira is available on the Free plan and all paid plans.

| Step                      | Where                                                                 |
| ------------------------- | --------------------------------------------------------------------- |
| Connect Jira              | [Settings > Apps](https://joinsayless.com/\{workspace}/settings/apps) |
| Create a Sayless ticket   | [Tickets](https://joinsayless.com/\{workspace}/tickets)               |
| Create or link Jira issue | Ticket detail metadata panel                                          |

## Connect Jira

Jira is managed from Apps or Connected Accounts depending on your workspace setup.

### Personal connection

Connect your Jira account when Sayless needs permission to create or link issues on your behalf.

### Workspace requirements

An admin may need to enable or configure Jira before team members can use it.

> If Jira actions do not appear on a ticket, check that the app is connected and that you have permission to use it.

## Use Jira with tickets

Jira links keep external work connected to the original customer context.

### Create Jira issues

Create a Jira issue from a Sayless ticket when work should continue in Jira.

### Link Jira issues

Link an existing Jira issue when the work is already tracked there.

### Sync ticket context

Use the ticket title, description, linked conversations, and comments to preserve customer context.

### Remove links

Remove links when the external issue is no longer related to the ticket.